Change Your Atmosphere...

Shipping & Returns

SHIPPING

All orders are shiped via USPS First Class or Priority Mail, and UPS. We will only ship FedEx for special deliveries based off the circumstance. Orders ship within 3-5 business days, typically, with a confirmation e-mail with all tracking information included. ElonWick, LLC is NOT responsible for any delayed transit times or damages (please see section below) once it leaves our location. We do not possess any control over the transit times as they are determined by the mail carrier. You are responsible to file a claim with the carrier if your package is  delayed and/or lost. I am unable to get involved due to the policies of each carrier that we use.

PAYMENT

ElonWick, LLC accepts all major credit cards, PayPal, and Apple Pay simultaneously with orders.

***Custom orders require a NON-REFUNDABLE deposit (50% of balance) at the time of booking, and the remaining balance is due no later than 24 hours prior to the date of delivery. 

EXCHANGES/STORE CREDIT

Due to the nature of our products and the time and passion it requires for production, we do not offer refunds or returns at this time. Should there be any feelings about this policy, please contact me at ElonWick@gmail.com within 48 hours of receiving your order in order to receive either a store credit or exchange depending on the reason of your inquiry. 

 DAMAGES

Each package is filled to ensure safe delivery, but damages can happen. If your package arrives damaged, please send a photo of the unused product and packaging to ElonWick@gmail.com within 24hrs of receiving. 

 Please be aware that a damage claim must be filed with the shipping carrier in order to receive a replacement. No worries, the replacement will be shipped after you file with the shipping carrier.