Shipping & Returns
DUE TO COVID-19, ALL ORDERS WILL SHIP UP TO 15-21 BUSINESS DAYS AFTER ORDERING PENDING CERTAIN CIRCUMSTANCES.
All orders are shipped via USPS**. We will only ship FedEx/UPS for special deliveries based off the circumstance.
**ElonWick, LLC is NOT responsible for any delayed transit times or damages (please see section below) once it leaves our location. We do not possess any control over the transit times as they are determined by the mail carrier. You are responsible to file a claim with the carrier if your package is delayed and/or lost. We are unable to get involved due to the policies of each carrier that we use.
ElonWick, LLC accepts all major credit cards, PayPal, and Apple Pay simultaneously with orders.
***Custom orders require a NON-REFUNDABLE deposit (50% of balance) at the time of booking, and the remaining balance is due no later than 24 hours prior to the date of delivery. No refunds are given whatsoever.
Due to the nature of our products and the time and passion it requires for production, we do not offer refunds or returns at this time. Should there be any concern about this policy, please contact me at ElonWick@gmail.com within 48 hours of receiving your order in order to receive either a store credit or exchange depending on the reason of your inquiry.
Each package is manually filled to ensure safe delivery, but damages can happen in the hands of the shipping carrier. If your package arrives damaged, please send a photo of the unused product and packaging to ElonWick@gmail.com within 24hrs of receiving (tracked by delivery time and when we are contacted). Please be aware that a damage claim must be filed with the shipping carrier in order to receive a store credit for your next purchase.
SMS/MMS MOBILE MESSAGING MARKETING PROGRAM
We respect your privacy. We will only use information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages. WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY. Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect Our rights or property. When you complete forms online or otherwise provide Us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the Program and pursue any appropriate legal remedies.
California Civil Code Section 1798.83 permits Users of the Program that are California residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes. To make such a request, please contact us at the following address:
ElonWick Candle Co